Privacy Policy
1. Introduction
At NEJJ FOREX BUREAU DE CHANGE LIMITED, we are committed to protecting the privacy and confidentiality of our website visitors and customers.This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or communicate with us through our online channels. By using our website, you agree to the terms of this Privacy Policy.
2. Who We Are
NEJJ FOREX BUREAU DE CHANGE LIMITED is a Central Bank of Nigeria (CBN) licensed Bureau De Change (BDC) that provides lawful foreign currency exchange and related foreign exchange support services.
We serve members of the public, including:
- business men and women involved in international trade
- students studying abroad
- families travelling abroad for holidays
- individuals travelling for medical purposes
- customers with legitimate personal and business foreign exchange needs
3. Information We May Collect
When you use our website or contact us, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Company name (if applicable)
- Country or location
- Any information you provide in contact forms or inquiries
Transaction/Service Inquiry Information
Depending on the nature of your request, you may voluntarily provide:
- type of currency requested
- reason for request (travel, education, medical, business, etc.)
- travel dates
- school or tuition-related details
- medical travel information
- business/import documentation references
Technical Information
We may also automatically collect:
- IP address
- browser type
- device information
- pages visited
- date and time of visit
- website usage behavior through cookies or analytics tools
4. How We Use Your Information
We may use your information to:
- Respond to inquiries and service requests
- Provide customer support
- Communicate with you about our services
- Review foreign exchange requests
- Verify customer needs before service discussions
- Improve our website performance and user experience
- Maintain internal records
- Comply with legal, regulatory, and compliance obligations
- Prevent fraud, misuse, or suspicious activity
5. Legal and Compliance Use
As a licensed Bureau De Change, we may process or request information where necessary to comply with:
- regulatory obligations
- customer due diligence requirements
- identity verification requirements
- anti-fraud procedures
- lawful compliance requests by competent authorities
We only use information to the extent necessary for legitimate business and compliance purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- improve website performance
- remember user preferences
- understand visitor behavior
- enhance user experience
- analyze traffic and site performance
You may choose to disable cookies through your browser settings, but some website functions may be affected.
7. Sharing of Information
We do not sell, rent, or trade your personal information.
We may only share information where necessary:
- with trusted service providers supporting our website or operations
- where required by law or regulation
- to protect our rights, safety, or legal obligations
- in response to lawful requests by regulators, law enforcement, or competent authorities
Any such sharing will be limited to what is reasonably necessary.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from:
- unauthorized access
- misuse
- loss
- disclosure
- alteration
- destruction
However, no internet-based transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
- respond to inquiries
- provide support
- maintain records
- comply with legal or regulatory obligations
- resolve disputes
- enforce our policies
When information is no longer needed, we will take reasonable steps to securely delete or anonymize it where appropriate.
10. Your Rights
Depending on applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of certain information (where legally permitted)
- object to certain processing
- withdraw consent where processing is based on consent
To make any request regarding your personal data, please contact us using the details below.
11. Third-Party Services
Our website may contain:
- links to third-party websites
- embedded tools
- maps
- contact integrations
- analytics tools
We are not responsible for the privacy practices of third-party websites or platforms. We encourage users to review their privacy policies separately.
12. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from minors through our website without appropriate consent or lawful basis.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in law
- changes in business practices
- website updates
- regulatory obligations
Any updates will be posted on this page with the revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
NEJJ FOREX BUREAU DE CHANGE LIMITED
- Office Address: MMIRI CHIJIKE PLAZA SECOND FLOOR BEHIND HALL 4 INTERNATIONAL TRADE FAIR COMPLEX BADAGRY EXPRESSWAY, LAGOS STATE
- Phone Number: 08033047174,08033447253, 07044752801, 08033677851
- WhatsApp: [Insert WhatsApp Number]
- Email Address: info@nejjforexbdctld.com , nejjforexbdcltd@gmail.com , nejjforexbdcltd@yahoo.com
- Business Hours: 8am till 5pm